We collect only what answers your boarding inquiry.

This policy took effect on November 11, 2026 (2026-11-11). It replaces any earlier privacy notice published on oldetownsepetresort.com and reflects our active advertising, inquiry, and caretaker chat systems as of that date.

Oldetownsepetresort, trading at oldetownsepetresort.com (brand name Olde Towne Pet Resort), is the data controller for all personal information submitted through this website. Our physical boarding and grooming facility operates at 7712 Lee Hwy, Falls Church, Virginia 22042, Falls Church, Virginia, United States.

We operate under the laws of the Commonwealth of Virginia, United States, and comply with applicable U.S. state privacy statutes and, for visitors reaching us from Europe, the General Data Protection Regulation.

We collect three distinct categories of records, and nothing more. There are no customer accounts, no passwords, and no online payment or credit card fields anywhere on oldetownsepetresort.com because all stays and grooming appointments are arranged by inquiry and confirmed in person or by phone.

• Inquiry form submissions: When you submit a boarding or grooming request through our form handler (dari742.php), we record your name, phone number, email address, street address or city, the kind of enquiry, your message notes, the requested service specification, and your consent tick. Alongside those fields, the server automatically logs your IP address, browser user-agent string, referring URL, the unix timestamp when the page rendered, and the timestamp when the form was sent.
• Staff support chat transcripts: When you open our caretaker support desk (difu83e.php), we store your typed messages, any optional name, phone number, or email you enter, and a session token saved in your browser’s local storage so your thread stays visible when you return.
• Technical logs, consent records, and advertising identifiers: Our web server writes standard access logs containing IP addresses and requested URLs. Your browser stores your tracking preference under the key site_consent_v2. When you arrive from a paid advertisement, the landing URL and consented ad tags capture click identifiers and cookie IDs tied to that campaign.

Every record serves an operational job at our Falls Church desk. We do not sell customer lists, broker pet owner directories, or run automated credit scoring.

• Inquiry fields and chat transcripts: To check kennel, cat condo, or grooming table availability, review vaccination and medication notes, and reply to you by phone or email.
• Render timestamps, honeypot checks, and IP logs: To stop automated form spam, block abuse against dari742.php and difu83e.php, and keep the site responsive.
• Consent state (site_consent_v2): To remember whether you allowed or declined analytics and advertising storage for six months so the banner does not pester you on every page load.
• Click identifiers and ad tags (when allowed): To see which search or social campaign brought a boarding or grooming inquiry to our desk and avoid paying for broken or irrelevant ad placements.

We match each category of data to a specific legal basis before we process it:

This website is a live landing destination for paid advertising today. Google Ads, Microsoft Advertising, and Meta Ads actively send traffic to our service pages so local pet owners in Northern Virginia can find our boarding suites and grooming sessions.

When you click one of those advertisements, the platform appends a click identifier parameter to the landing URL: gclid for Google Ads, msclkid for Microsoft Advertising, and fbclid for Meta Ads. We do not claim that any advertising platform has reviewed, endorsed, or approved our facility or website; these identifiers exist solely for campaign measurement when you permit storage.

We implement Google Consent Mode v2 across every page of oldetownsepetresort.com. Before you click a button on our consent banner, all four Consent Mode signals—ad_storage, ad_user_data, ad_personalization, and analytics_storage—are held at denied by default.

Only if you actively select “Allow Storage” do those four Consent Mode flags update to granted. If you click “Decline Optional” initially, or reopen “Manage Cookie Preferences” in the footer later to withdraw permission, all four parameters—ad_storage, ad_user_data, ad_personalization, and analytics_storage—are immediately set back to denied and non-essential tag storage stops.

We share data only with the specific infrastructure providers and advertising platforms required to run our site and measure consented campaigns:

• Hosting and mail providers: Our web hosting provider stores the website files, inquiry database, and 30-day access logs, while our mail provider delivers inquiry notifications to [email protected] so our Falls Church desk can respond.
• Google Ireland Ltd / Google LLC (Google Ads): Receives Consent Mode v2 signals and, when storage is granted, gclid attribution and analytics events.
• Microsoft Ireland Operations Ltd (Microsoft Advertising): Receives msclkid click attribution when consented; Microsoft’s own data handling is governed by the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement.
• Meta Platforms Ireland Ltd (Meta Ads): Receives fbclid campaign event data where a Meta campaign is active and you have granted advertising storage.

Olde Towne Pet Resort operates in Falls Church, Virginia, United States, and our hosting servers and staff inbox sit in the United States. If you visit from the European Economic Area, the United Kingdom, or Switzerland, your inquiry or consented tag data is transferred to the United States.

Transfers to our hosting, mail, and advertising partners rely on recognized legal safeguards, including Standard Contractual Clauses approved by the European Commission and certification under the EU-U.S. Data Privacy Framework where the recipient participates.

We delete or purge records on fixed schedules rather than keeping files indefinitely:

Every page, inquiry submission, and chat exchange runs over HTTPS with TLS encryption in transit. Our form and chat endpoints run server-side validation, anti-spam honeypot filtering, and rate checks, and access to stored inquiries is restricted to authorized Olde Towne Pet Resort staff on password-protected systems. Because we never take payments online, no payment card numbers ever pass through our servers.

If you are located in the European Economic Area or the United Kingdom, the GDPR grants you seven concrete rights over your personal data held by Olde Towne Pet Resort:

• Right of access: Request confirmation of whether we hold your data and receive a copy of those records.
• Right to rectification: Ask us to correct inaccurate contact details, pet notes, or address fields.
• Right to erasure: Request deletion of your inquiry or chat records when they are no longer needed.
• Right to restriction: Require us to pause active processing while a dispute or accuracy check is pending.
• Right to data portability: Receive inquiry details you provided in a structured, machine-readable format.
• Right to object: Object to processing grounded in legitimate interest, including server-side logging analysis.
• Right to withdraw consent: Revoke tracking or communication consent at any time without affecting prior lawful processing.

Residents of California (under the CCPA and CPRA), Virginia, Colorado, Connecticut, Texas, and other U.S. states with active privacy statutes have the right to know what personal information we collect, request a portable copy, ask us to delete or correct inaccurate personal records, and receive equal service without price or care discrimination when exercising those rights.

We do not sell personal information for money. Under the CCPA, allowing advertising tags to measure conversions across sites can be treated as “sharing” for cross-context behavioral advertising; you can opt out of all ad sharing immediately by declining storage in our cookie banner, withdrawing via “Manage Cookie Preferences” in the footer, or sending an automated browser opt-out signal.

Yes. When your browser or device sends a Global Privacy Control signal (the Sec-GPC HTTP header or navigator.globalPrivacyControl browser property), our consent script detects it automatically and treats it as a binding opt-out of advertising storage and sharing without asking you again. All four Consent Mode signals stay denied.

No. This website is written for adult pet owners arranging boarding and grooming services. It is not directed to children under 13 (or under 16 in jurisdictions requiring higher parental consent thresholds), and we do not knowingly collect or retain personal information from minors. If a minor has submitted an inquiry, contact us so we can purge the entry at once.

You may raise a complaint directly with your state Attorney General—including the Virginia Office of the Attorney General—and California residents may file complaints with the California Privacy Protection Agency (CPPA). Visitors covered by GDPR may also lodge a complaint with their local European or UK data protection supervisory authority.

To submit a Data Subject Access Request (DSAR), ask for deletion, or correct an inquiry on file, write directly to our team using any of the channels below. Include the name, email address, or phone number used on your original submission so we can locate your record accurately.

Whenever we change what forms collect, adjust retention timelines, or alter advertising tags, we update the effective date at the top of this page and publish the revised text here immediately. Material changes affecting consented tracking also prompt our consent banner to request a fresh choice. Any dispute arising from this policy is governed by the laws of Virginia, United States, and heard in the courts of Falls Church.

A real member of our Falls Church staff reads and answers every privacy message. Write to [email protected], call 703-942-6700 during daily intake hours, or mail correspondence to Oldetownsepetresort, 7712 Lee Hwy, Falls Church, Virginia 22042, Falls Church, Virginia, United States. For technical storage tables, read our Cookie Notice & Consent; for boarding rules, see our Terms of Service.